Shipping Policy
Last Updated: 17 April 2026
Fast & Reliable Shipping Across India
We deliver handcrafted rugs and textiles to every corner of India with care and efficiency.
Shipping Information
All orders placed on Dimitex are shipped through our warehouse in:
Warehouse Address:
Jhattipur Village G. T. Road
Panipat, Haryana - 132101
India
Dispatch Time
3-5 working days
Delivery Time
7-15 working days
Payment Methods
We accept the following payment methods for shipping across India:
Shipping charges are applicable on all orders (PAN India).
Order Process
Order Confirmation
You'll receive a confirmation email from our team immediately after placing your order.
Processing & Dispatch
Within 3-5 working days, your order will be dispatched from our warehouse in Panipat.
Tracking Information
You'll receive an email with tracking number and shipping partner details to track your package.
Delivery
Your order will be delivered within 7-15 days after dispatch, depending on your location.
Delivery Guidelines
- ✓All orders require a signature upon delivery. Please ensure someone is available at the provided address to receive the order.
- ✓Provide any relevant delivery instructions if necessary. We are not responsible for lost shipments due to incorrect or incomplete information.
- ✓If a wrong/incomplete address or phone number is provided, we will contact you via email to rectify the error.
- ✓We cannot schedule deliveries without a valid email address provided at checkout.
Delivery Attempts & Returns
We will attempt delivery 3 times before the package is returned to us. If all attempts fail:
- We will try to reach you 2-3 times via phone/email
- If we cannot reach you, the order will be cancelled and refunded in full
- If address changes after tracking/AWB number has been generated, shipping charges will be borne by the customer for re-delivery
Estimated Delivery Timeline
Order Placed
Day 0
Dispatched
Day 3-5
Delivery
Day 10-20
*Delivery times may vary based on your location and external factors
Need Assistance?
For any shipping-related queries, please contact us:
Important Note:
Shipping times may vary during holidays, festivals, and peak seasons. We appreciate your patience and will keep you updated on your order status via email.