Privacy Policy
Last Updated: 17 April 2026
Your Privacy Matters
At Dimitex, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, make purchases, or use our services.
1. Information We Collect
When you visit our website, register, place an order, or subscribe to our newsletter, we may collect:
- Name and contact information (email, phone number, mailing address)
- Payment information (processed securely through our payment partners)
- Order history and preferences
- Communication preferences and feedback
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders accurately
- Communicate with you about your orders and inquiries
- Send you updates about new products, promotions, and exclusive offers
- Improve our website, products, and customer service
- Protect against fraudulent transactions and ensure security
3. How We Protect Your Information
Your security is our priority. We implement a variety of security measures to maintain the safety of your personal information:
- All sensitive information is transmitted via Secure Socket Layer (SSL) technology
- We use secure payment gateways (Razorpay, PhonePe) that never store your card details on our servers
- Regular malware scanning and security monitoring
- Access to personal information is restricted to authorized personnel only
- Regular security audits and updates
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, but this may affect certain features of our website. We do not use cookies for tracking purposes beyond improving your experience.
5. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
We may release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
6. Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications at any time
- Withdraw consent for data processing where applicable
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
By using our website, you consent to our Privacy Policy and agree to its terms.